FAQ

Our cakes are made with pure fresh cream and do not contain margarine. They should be refrigerated within one hour of collection and stored between 2°C and 5°C.

If your journey home is longer than one hour, please ensure the air conditioning remains on throughout the trip.

For the best quality and flavour, we recommend consuming the cake within 2 days of collection. Please note that slight colour changes or small cracks in the cream may occur after overnight refrigeration, which is normal for fresh cream cakes.

Please keep the cake box level at all times.

When carrying your cake, support the base of the box and avoid swinging or shaking it.

If travelling by car, we recommend placing the cake on the front passenger footwell. For larger cakes that do not fit safely in the footwell, they may be placed in the boot. Please keep the air conditioning running at a cool temperature during transport.

Avoid sudden braking, sharp turns and rapid acceleration. Drive carefully to minimise movement of the cake.

Please check your cake carefully with our staff upon collection and ensure all details are correct before leaving the store.

Once the cake has been collected, we are unable to accept responsibility for any issues that arise afterwards.

Once a cake has left our store, we cannot accept responsibility for any damage.

This is particularly important for custom cakes, as many decorations are prepared in advance and may not be available for immediate repair or replacement.

For larger cakes, we strongly recommend arranging for two people to collect the order to help ensure safe transportation.

We do not offer dairy-free or egg-free products.

While we take every reasonable precaution to minimise cross-contamination, our products are prepared in a kitchen where dairy, eggs, nuts, gluten and other allergens are handled. As all items are made using shared equipment and work surfaces, traces of allergens may be present.

For this reason, we do not recommend our products for customers with severe allergies or anaphylaxis. If you have any allergy concerns, please contact us before placing your order.

Not exactly.

Cream colours, cake height, fruit decorations and flower varieties may vary depending on seasonal availability and production requirements. As a result, cakes will not be exactly identical to the reference photo.

Unfortunately no.

Our recipes have already been carefully developed to achieve the best balance of flavour while maintaining a lower sugar and lower fat profile.

We currently do not offer vegan or halal products.

Please note that all of our cream products contain beef-derived gelatin.

The cake sizes listed on our website refer to the diameter of the cake sponge baked in the specified cake tin. This is the standard sizing method used throughout the baking industry.

As our cakes are freshly baked and handmade, the finished cake may vary slightly in diameter due to natural baking shrinkage, the type of frosting and the decorating style. For example, naked cakes may have a slightly smaller finished diameter than fully frosted cakes.

Minor variations are a normal part of handmade baking and do not affect the quality or serving size of your cake.

Why do different cakes have different heights?

The height of each cake varies depending on the flavour, filling, number of layers and decoration. Some cakes naturally require thicker fillings or taller layers to achieve their intended flavour and appearance.

Although the finished heights may differ between cake designs, the recommended serving size for each cake remains as stated on the product page.

Will every cake slice be exactly the same size?

Our cakes are cut by hand rather than by machine. While we always aim to divide each cake as evenly as possible, slight differences between individual slices are normal.

Handmade Product Notice

Every Icing Hill cake is individually handmade. Small variations in size, height, decoration, colour and finish are a natural part of the baking and decorating process, making each cake unique. These variations are expected and are not considered defects.